Edinburgh Business IT Support Contracts

support

There are many reasons why you may decide on a business IT support contract from User2. The following are just some of the reasons.

• You are a growing business and can no longer allocate the time to look after your own IT maintenance.
• You don’t have the knowledge or expertise to get the most out of your computer systems.
• You have concerns about security, virus infection or lack of a secure back up of your critical data and emails.

• You’re unhappy with the business IT support you currently have and are looking for a refreshing change.

Having remote, telephone and onsite IT support is like having your own IT department at a fraction of the cost. It will also free up your time to let you get on with doing what you’re best at; running your business!

Before advising on what level of IT Support and maintenance contract would suit you best, the first stage would be to carry out a free no obligation IT audit. Apart from a friendly chat, this would cover current issues, age and suitability of hardware, firewall and internet security, data back ups and software compatibility.

Our survey would enable us to propose an IT support contract based on your need for telephone, remote or onsite maintenance. This may involve initial upgrade and repair work as well as the installation of remote monitoring software.  A lot of IT support issues can be resolved remotely within a short time frame and is an essential part of the ongoing maintenance package.

Once the support contract is in place, proactive monitoring often means that we can recognise and fix problems before you are aware of them. Where remote repairs are not feasible, our support engineers can be onsite within a few hours to attend to issues there and then. For serious hardware failures, stand by equipment can be supplied to keep your business moving whilst your own hardware is repaired or replaced.

User2 currently support a wide variety of organisations with both formal or ad hoc maintenance. Sectors include hotels, healthcare, solicitors, architects, charities, training and recruitment, building and construction services, manufacturing and retail.

If you would like to have a no obligation chat with one of our advisors, please call 0131 6629955 or fill in the contact form. User2 looks forward to talking to you soon, whatever the requirement.

Email: shop@user2.net or Telephone (0131) 662 9955.

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