Major Workforce Changes Over The Next Five Years

A new global Forrester Consulting study predicts major changes in their service workforce over the next five years, including replacing call centre and customer service centre staff with automated dispatch notification. The Study The “From Grease To Code: What Drives Digital Service Transformation” study, commissioned by cloud-based software for service execution management company ServiceMax, highlights […]

France Says ‘Non’ To Facebook’s Libra Cryptocurrency

France’s finance minister, Bruno Le Maire has said that the development of Facebook’s new Libra cryptocurrency will be blocked in Europe unless concerns over risks to consumers and to the monetary systems of countries can be addressed. Libra – Announced in June Announced in June this year and due to be launched in 2020, Libra […]

AI Mimics CEO’s Voice To Steal £201,000

A recent Wall Street Journal report has highlighted how, in March this year, a group of hackers were able to use AI software to mimic an energy company CEO’s voice in order to steal £201,000. What Happened? Reports indicate that the CEO of an unnamed UK-based energy company received a phone call from someone that […]

Record Levels of Investment in UK AI

A Tech Nation Report has shown that AI investment in the UK reached record levels in the first six months of the year making it the third biggest market in the world for AI investment, just behind the US and China. Surge Crunchbase figures show that AI investment in the UK reached £859.29m in just […]

London Gets 10 Million New Landline Numbers

Telecoms regulator Ofcom has announced the introduction of 10 million new 0204 landline numbers for London in a move to keep up with a growing demand fuelled by Broadband connections. Running Out There are only 500,000 of the 30 million (020)3, (020)7 and (020)8 numbers left to be handed out and Ofcom says that these […]

Video Labelling Causes Problems

Google has already been criticised by some for not calling out China over disinformation about Hong Kong, but despite disabling 210 YouTube channels with suspected Chinese state links, Google’s new move to label Hong Kong YouTube videos hasn’t gone down well. Big Social Media Platforms Act Facebook and Twitter recently announced that they have banned […]

Audible’s ‘Captions’ Subtitles Feature Attracts Lawsuit From Publishers

The Amazon-owned producer of spoken audio entertainment ‘Audible’ is facing a lawsuit from the Association of American Publishers (AAP) on the grounds that its new “Audible Captions” speech-to-text subtitles feature may violate copyright law. Audible Captions  Audible Captions, which was announced by the largest producer of audiobooks via a YouTube video back in July, is […]

Robot Tuck Shops About To Hit U.S. College Campuses

San Francisco-based start-up, Starship Technologies, has announced that it will be putting food delivery robots that respond to phone app orders on 100 U.S. university campuses in the next 24 months. The Bots It has been reported that 25 to 50 of the (23Kg battery-powered, six-wheeled) Starship bots will be let loose on each campus, […]

Apple Launches ‘Apple Card’

Apple has launched its ‘Apple Card’ in the US in partnership with Goldman Sachs and with processing by Mastercard. Card The Apple Card can now be applied for by customers in the US through the Wallet app on iPhone (iPhone 6 and later).  The physical laser-etched card, which is made of titanium and has a […]

Using GDPR To Get Partner’s Personal Data

A University of Oxford researcher, James Pavur, has explained how (with the consent of his partner) he was able to exploit rights granted under GDPR to obtain a large amount of his partner’s personal data from a variety of companies. Right of Access Mr Pavur reported that he was able to send out 75 Right […]