Remote Computer Repair


Does the idea of a remote computer repair for your PC, laptop Mac or server without leaving your home or office appeal to you? At User2, as long as you have an active internet connection we have qualified engineers waiting to help.

Our remote IT support service has proved to be a huge benefit to both home and business customers allowing you to simply turn on your PC and let us do what we do best without the need to come into one of our stores. We do need to have a working broadband connection in order carry out remote work and these are reserved for software repairs only. Hardware repairs still need to be taken care of by an on site engineer visit or by taking into one of our stores.


What do I need to do to allow remote IT support?:

  • A reliable, broadband internet connection (3G/4G wireless dongles can cut out from time to time and aren’t recommended)
  • Your PC, laptop, Mac, server must be turned on and connected to the internet
  • If you don’t have a formal IT support contract we will provide you with a 6 digit code which you must enter after clicking the link below


What kind of faults can be solved with a remote computer repair?:

  • Application downloads, installation and configuration such as Microsoft Office, Outlook, Adobe, Sage
  • Operating system tweaks and fixes
  • Running diagnotics tools to help identify a hardware issue although hardware itself cannot be repaired remotely!
  • Malware and Virus infections. Light infections can usually be fixed but do do a thorough job, it is always best to run multiple scans which is best done at the workshop.

A word of warning:

If you receive a call from someone claiming to be from Microsoft, Apple or from a third party company who has noticed that you have something wrong with your system, you have malware or maybe that your email is sending out junk mail, it is almost sure that this is not genuine. Fraudsters would dearly love to get access to your personal files, passwords and bank details hidden on your computer. They can be very convincing as well.

Don’t get caught out, call your local IT Support specialists now to find out how we can help!

Email: or Telephone: (0131) 662 9955

Email: or Telephone (0131) 662 9955.

Our Main Services

  • In Store Repair
    Drop off your computer for repairs and upgrades to any of our stores
  • On Site Repair
    Home or business, we can come to you! Collection and delivery service available
  • Remote Repair
    In some cases we can carry out a repair by remotely connecting to your computer
  • Business Services
    Hosted Exchange email, Anti Spam, Data Backup, and other services.
  • Rentals
    PCs, laptops, monitors and other hardware available for rental
  • iPad/iPhone repair
    Bring your faulty ipad or iphone and we'll fix it in no time.
  • Macbook repair
    Drop of your Macbook for a repair or upgrade in any of our stores.
  • Laptop repair
    Bring your Laptop for a repair or upgrade and our engineers will offer you the best solution.
  • PC repair
    Pc repairs or upgrades. Our engineers will provide the best solution along with free advice for your PC.